Managed IT support
One fixed monthly fee covers your helpdesk, updates, monitoring, antivirus, and setting up new staff.
IT support for small and medium businesses · Nuneaton, Warwickshire
Your IT department, without the IT department.
Enterprise-trained support for businesses with 1 to 50 staff. One named engineer who knows your setup, fixed monthly prices, and on-site visits across Nuneaton, Bedworth, Hinckley and Coventry.
service statusMon–Fri · 8:00–18:00
Remote helpdeskreply within 2 working hours
On-site visitsnext working day ≤ 15 mi
Updates & monitoringevery device
Microsoft 365 backuptested quarterly
Windows 10 PCsupgrade now
Services
Everything a small office needs to run safely
Start with one service or hand over all of it. Every job is documented, so you're never locked in.
Microsoft 365
New setups, moves from Google Workspace or old email servers, licence clean-ups, Teams and SharePoint.
Cyber security
Two-step sign-in, spam and phishing protection, antivirus, and Cyber Essentials certification for insurers and contracts.
Backup and recovery
Microsoft 365 and laptop backups with a real restore test every quarter, so you know it works.
Windows 11 upgrades
Upgrade or replace Windows 10 PCs, set up new laptops ready to use, and move each person's files across.
Office networks and Wi-Fi
Routers, firewalls, access points, printers and scanners, installed and kept up to date.
Ad-hoc support
No contract needed. Pay by the hour, or buy a block of hours and use them through the year.
IT health check
A 30-minute review of security, backups and devices, with a plain-English report and a fixed quote.
Workflow automation
Automate the repetitive admin: approvals, forms, reports and practical AI tools your team can use safely.
Monthly plans · no VAT charged
Published prices. No surprises.
Choose by team size: 4 or more people, pick Essentials, Business or Secure; 1 to 3 people, pick Micro. Three months to start, then month to month. Pay a year upfront and save 5%.
Essentials
£39 per person, a month
For teams of 4 or more
- Help by phone, email or remote screen share, Mon–Fri 8–6
- Windows and software updates
- Antivirus on every computer
- Microsoft 365 accounts managed
- New starters and leavers set up
- Monthly health report
- On-site visits at the hourly rate
Business · recommended
£55 per person, a month
For teams of 4 or more
- Everything in Essentials
- Daily backup of email and files
- Spam and phishing protection
- Two-step sign-in for every account
- One on-site visit a month, travel included (within 15 miles)
Secure
£79 per person, a month
For teams of 4 or more
- Everything in Business
- Cyber Essentials certificate each year, on a 12-month plan
- Alerts for suspicious sign-ins
- IT review meeting every 3 months
- 1 hour a month to automate admin tasks
Micro
£129 a month
Flat fee for teams of 1 to 3 people
- Help by phone, email or remote screen share, Mon–Fri 8–6
- Windows and software updates
- Antivirus on every computer
- Microsoft 365 accounts managed
- On-site visits at the hourly rate
A one-off setup fee from £99 applies when you join; it's free on 12-month plans. Microsoft 365 licences and new equipment are quoted separately.
One-off jobs and projects
| IT health check30 minutes, with a written summary | Free |
| Full IT and Windows 10 auditDetailed review and written plan; the £195 comes off your first project | £195 |
| Remote supportCharged in 15-minute steps after the first 30 minutes | £65 an hour |
| On-site support1-hour minimum, plus a travel charge by distance (see Coverage) | £85 an hour |
| Pre-paid support hoursUse within 12 months, remote or on-site | 10 hours £60020 hours £1,100 |
| New PC or Windows 11 upgradeSet up, secured and files moved; £99 per PC on a monthly plan | £120–£180 per PC |
| Move email to Microsoft 365Includes up to 5 mailboxes; £60–£90 for each extra one | from £395 |
| Cyber Essentials certificationWe get you ready and through it; the certificate fee (about £320) is extra | from £795 |
| Office Wi-Fi and networkSite survey, router set-up and one Wi-Fi point; equipment extra | from £395 |
| Automating admin tasksSmaller starter project £295 on a monthly plan | from £750 |
Need work done outside office hours? Evenings are 1.5 times the hourly rate and weekends twice the rate, booked in advance.
Coverage
Based in Nuneaton, working 50 miles out
Remote help costs the same everywhere. On-site visits have a travel charge based on distance from Nuneaton. The monthly visit included in Business and Secure plans has no travel charge within 15 miles.
Zone 1 · up to 15 miles · £15 per visit
Nuneaton, Bedworth, Hinckley, Atherstone, Coventry, Rugby and Tamworth.
Zone 2 · 15 to 30 miles · £35 per visit
Leicester, Lichfield, Birmingham and Stratford-upon-Avon.
Zone 3 · 30 to 50 miles · £60 per visit
Derby, Wolverhampton and Northampton. Most support is remote, with on-site visits on set days.
How it works
From first call to fully supported in about two weeks
Free health check
A 30-minute look at your devices, Microsoft 365, backups and security.
Fixed quote in 48 hours
A written proposal with a clear monthly price and any one-off fixes listed.
Onboarding
Monitoring and security installed on every device, passwords and setup documented.
Supported
Call or email when you need help. Problems get fixed, and fewer of them happen.
Contact
Book your free IT health check
I'm Jay, and I'm the engineer you'll speak to. Tell me a little about your business and I'll reply within one working day.
Phone07874 710117
HoursMonday to Friday, 8:00 to 18:00